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Setup required

Webex bots are not supported "out-of-the-box" and require some initial setup.

To start sending bots to Webex calls, follow the Webex Bot Setup guide.

Limitations

Before getting started with Webex bots, there are some important limitations to be aware of.

Active speaker events

Active speaker events will only be available if the end user:

• Is on a paid Webex account
• Has closed captions turned on for the meeting

Audio limitations

Webex only supports a single, combined stream of audio.

automatic_audio_output in Create Bot is not supported.

Video limitations

Webex only supports one combined video stream with no support for layout configuration.

The current behavior is video of the active speaker in the call (prominent) + up to 6 other video participants (in footer tray).

Caption limitations

Captions through Webex's native transcription service are currently not supported. To transcribe a conversation in real-time on a Webex meeting, you'll need to use one of the AI Transcription Providers.