Webex: FAQ

Why is my bot unable to join a specific user / organization's meetings?

Check if the user has added your bot's domain to the list of blocked email domains for either internal or external meetings. You can find this setting under Webex Control Hub > Services > Meeting > Settings > Meetings (card)

Webex labels bot domains as appid.ciscopark.com so the admin will need to remove this domain

Why is my transcript missing speaker names, returning null?

This occurs if the host isn't using a paid webex account or if the host has closed captions turned off for this meeting

Why does my speaker timeline have no active speaker events?

This is a platform limitation where Webex doesn't expose speaker events if the host isn't using a paid Webex account. You should also check to ensure the host's user settings and organization settings have captions/transcriptions enabled

Why is my bot showing up with the name of my service app instead of the bot_name?

The Service App name will override the bot_name you configure in the Create Bot request, and will be the bot name visible to your users. This means the bot will appear as the Service App name to all participants in the call.