By default, all media associated with a recording is retained for 7 days following the end of a call, after which it's deleted permanently.

This data can also be deleted at any point by calling Delete Bot Media or Delete Recording.

Recording Media

Media refers to:

• Recording
• Transcript
• Speaker timeline
• Participant metadata (who joined, left, timestamps)
• Meeting metadata (e.g. Meeting title)
• Video files, audio files, and any other media
• Bot screenshots
• Debug data

Note: Deleting bot media through the API does not delete logs. Log files will be automatically deleted after the 7 day retention period.

📘

Custom metadata and the meeting URL are not deleted upon media expiration/deletion for a bot.

Custom Retention

Recall supports specifying custom retention for the recordings captured by a bot via the recording_config.retention field in Create Bot request. Two retention types are supported

1. Timed
   Allows you to specify a custom retention duration in hours via the required hours property (e.g., hours: 72 for 3 days). The recording will expire after the specified number of hours from creation.

   {
     "type": "timed",
     "hours": <NUMBER_OF_HOURS_TO_RETAIN>
   }
   

2. Forever
   The recording will never expire and will be retained indefinitely unless explicitly deleted.

   {
     "type": "forever"
   }
   

Pricing

Recall provides 7 days of free recording retention. After that, additional retention is charged at:

$0.10 per hour of recording retained for 30 days
(Equivalent to $0.0001388 per hour of recording per hour retained)

For e.g If you retain a 1-hour recording for 30 additional days, the total cost is:
$0.0001388 × 1 recording hour × 720 hours (30 days) = $0.10

If you have any questions regarding the pricing, please reach out to us in Slack for more information.

Media Expiration

The media expiration date for a given recording can be found in the expires_at field of the Recording:

{
  "id": "a5437136-4b69-429a-9e0c-cd388fd8fee6",
  "expires_at": "2024-12-27T00:07:47.409813Z",
  ...
}

The recording.deleted Webhook

When a recording reaches its expiration date and is deleted, you will receive a recording.deleted Status Change Webhook to notify you of this.

Manually deleting media

You can also delete a recording's media at any point through the API by calling the Delete Recording endpoint.

Encryption

Bot data is encrypted at rest in our database for additional security. For additional information on how data is secured, please visit our security portal.

Transcription Partners

Gladia

For customers using Gladia through Recall's account (and not their own Gladia API key), there is zero-data retention on Gladia's servers.