Bot Usage

Billing & Bot Usage

Bots are billed for the time from joining_call event to the done event.

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Bot usage is not rounded

Recall doesn't round bot usage, and is granular to the second level.

For example, if a bot is in a call for only 6 minutes, you only get charged for 360 seconds of bot usage, prorated to the $1/bot-hour rate.

In this case, the billed amount would be 10Β’:

($1/hour) x (1 hour / 3600 seconds) x (360 seconds) = $0.10

Fatal errors

Bots that receive a fatal error are not billed, even if they contain a recording.