Bot Usage

Billing & Bot Usage

Recall tracks bot usage as the duration the bot was active, starting from the joining_call event until its terminal event (done or fatal).

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Bot usage is not rounded

Recall.ai doesn't round up bot usage, and usage is accurate to the second.

FAQ

Does bot usage include the time the bot was in the waiting room?

Yes. Recall.ai pays the same in compute whether a bot is actively in a call recording or in the waiting room, which is why this is included in usage calculations.