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Transcription must be enabled
Bots do not generate transcripts by default.
To generate a transcript, a bot must be configured to use a transcription method.

Transcription Methods

There are two methods bots can use to generate transcriptions:

Meeting Caption Transcription: Using native meeting platform captions
AI Transcription: Through one of our transcription partners

The table below outlines the pros and cons of each method:

Transcription Method	Pros	Cons
Meeting Captions	-Free * Perfectly diarized since it's based on the meeting provider's separate audio streams	* No per-word timestamps * Can be lower quality depending on the platform * Not 100% reliable since meeting captions can depend on user/org settings * No multilingual support
AI Transcription	* Advanced features such as custom word dictionaries and spelling * Typically more accurate/higher quality * Can support multi language transcripts depending on the provider	* Costs additional money

Fetching Transcripts

Regardless of the transcription method you choose, you can fetch a bot's transcript through a single endpoint by calling Get Bot Transcript.

If you're using real-time transcription, you can also leverage Transcription Events to receive partial transcription results in real-time.

Enhanced Diarization

When fetching a bot's transcript, there is an option to enable enhanced_diarization.

This diarization method uses additional punctuation heuristics to improve the accuracy speaker assignment in transcripts.

For example, without enhanced_diarization a transcript might look like this:

Amanda: Hello, how was your
David: day? It was good.

With enhanced_diarization it becomes:

Amanda: Hello, how was your day?
David: It was good.

While this option can improve the accuracy of diarization, we recommend using it only if:

You are experiencing issues with the default speaker timeline diarization
You are not using machine diarization
The transcript language relies on the following punctuation marks: ., !, ?

Enabled enhanced diarization for languages that do not rely on these punctuation marks can result in improper diarization and decreased transcript quality.

You can enable this feature by setting enhanced_diarization to true in the Get Bot Transcript endpoint.