Recall offers transcripts generated by native meeting captions for no additional charge, and so this transcription method may be particularly attractive for those looking for an economical solution for generating transcripts.

Pros:

• No additional charge
• Accurate diarization - since the transcript is directly based on the underlying separated audio streams, you get perfect diarization out-of-the-box.

Cons:

• No per-word timestamps
• Can be disabled by the meeting host's settings
• Can be lower quality depending on the meeting platform
• Language cannot be auto-detected

Supported platforms

*Native Bots and Personal MS Teams do not yet support meeting captions

Troubleshooting

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Zoom

Meeting captions are disabled in-meeting

If a bot didn't generate a when using meeting caption transcription, it's likely that the host had meeting captions disabled.

To allow participants to use meeting captions, meeting captions must be enabled. This setting persists across all Zoom meetings once it's set.

To enable meeting captions, navigate to Host Caption Control Settings while in a Zoom meeting.

Then, enable the setting called Allow Closed Captioning for this meeting

Meeting captions are disabled globally

If the user doesn't see an option to enable meeting captions in their Zoom client, they likely have the setting turned off globally.

To resolve this, simply go to Zoom settings and flip the toggle for Automated captions

Microsoft Teams

If a meeting-caption-based transcript isn't being generated for Microsoft Teams, it's likely that the end user has closed captions disabled for their meetings.

This may also be set at the organization level, so if their setting is reflected appropriately they should check with their admin.

User enabled real-time text causes meeting captions to stop working

Enabling the Real-time text (RTT) feature in Microsoft Teams (as described here) causes captions to stop coming through. This will prevent Recall from capturing transcriptions

Language support

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Meeting platforms' meeting captions currently don't support automatic language detection, and the language typically must be specified by either the host (Zoom/Microsoft Teams), or the end participant themselves (Google Meet).

Zoom

Zoom meeting captions are generated according to the language specified by the host. A full list of supported languages can be found here.

Microsoft Teams

Microsoft Teams supports various languages for meeting captions by configuring these at the meeting-level by the host. A full list of supported languages can be found here.

Caption settings > Language

Example

Google Meet

Google Meet bots using meeting captions doesn't support languages other than english at this time